FAQs
How long until I can expect my canvas to arrive?
Please allow 5-7 working days for delivery after full payment is received. However, most deliveries will be received within 3 working days. Deliveries can arrive at any time between 8am - 5.30pm local time, so if you are not in during the day it may be easier to arrange the delivery to be made to your work address.
How much is delivery?
Delivery to UK Mainland is just £10.00. Delivery to other UK areas (Northern Ireland, Channels Islands etc) is £15.
If I order more than one picture, is the delivery charge more?
The £10.00 delivery charge is a one-off charge no matter whether you order 1, 2 or 5+ pictures. So the more you buy the better deal you get!
Do you do any more sizes?
Apart from the numerous sizes we have on offer, we can supply made to measure canvases as well. Just let us know what size you want by email or phone and we will give you a separate quote.
Do you have a gallery or somewhere I can see examples of the canvas?
No, we operate purely as an online website and are only a manufacturing unit in Bedfordshire with no showroom or retail facilities. We therefore cannot accept any personal visits at our premises. However, under the distance selling Regulations, we do operate a full refund policy if you are not happy with your purchase (see below for returned items).
Can you print my own pictures or photos?
Yes, 80% of our orders are for customer's own photos. Please refer to our canvas prints section of the site for instructions to upload your digital image.
My picture is not in a digital format?
No problem! Simply post your conventional photograph to Mypics, 26 Repton Close, Luton, Beds. LU3 3UL. We will then scan it and print returning your photograph with your canvas!
Will my canvas be the same as the image I see online?
Images will vary depending on the size you have ordered due to scale and proportion.
What can be done about datestamps and red eye?
We will automatically remove date stamps and red eye wherever possible, and this is done completely free of charge
How do I care for my canvas?
To maintain and increase the lifespan of your canvas, do not expose to continuous, strong sunlight or moisture. Do not clean with a wet/damp cloth; a light vacuum with the brush attachment will get rid of any dust on the surface.
Can I place an order and arrange for it to be sent to another address?
When entering your personal details you will be given an opportunity to say whether you wish to use your own address or supply a different delivery address.
Do you deliver to other countries?
Yes, we deliver worldwide but depending where you live will obviously alter the delivery cost, please contact us for a quote.
How does the shopping cart work?
Just like a shopping cart at a supermarket, you can put things in your cart (by clicking on the add to cart button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your basket, so remember to check the contents carefully before you check out. You can check the contents of your basket at any time by clicking on the your basket link. When you have finished shopping, click on the view basket, then click the PLACE YOUR ORDER button. You will be then asked for your personal details.
What about my personal details?
Your personal details are essential for the delivery of the items you have ordered. This information is for our records only and can be removed upon written request from yourselves. You will receive minimum emails from ourselves regarding your order.
How secure is the website?
All your payments are processed in a secure server by Barclays EPDQ. A small padlock icon will appear at the top and/or the bottom of your browser when you are entering your card details, signifying you are currently on a secure platform.
Which credit cards do you accept?
All major credit cards are accepted.
What is the policy on returned items?
Under the distance selling Regulations, if you have received goods and have simply changed your mind about purchasing them, you may return goods for credit subject to the following conditions:
- You inform us within seven working days of receipt of the product(s)
- You pay the return delivery charges.
- Goods are returned in a re-saleable condition and in their original packagin
- Goods are not a ‘Your Photos' or 'Personalized Art' item.(see below for details)
Create Your Photos & Personalised Art items
All artworks are provided as a bespoke service to the client on a one to one basis, based on the designs shown on this site. You, as the customer give the artist responsible full creative title to recreate the said artwork based on your size and style requests to the best of his/her ability.
Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned but damaged items will be exchanged free of charge. We reserve the right to charge for re-posting returned orders, which have been especially produced to meet your personal requirements.
Damages
Full refunds will be made by mypics for items lost or damaged in transit (except for 'your photos or personalized art' items). You should keep all packaging and/or artwork as found and notify us within 1 day of the item arriving in damaged condition to be eligible for a full refund or exchange.
Is there a contact telephone number I can call?
You can contact us on 07809 143 696 seven days a week between the hours of 9:00am – 7:00pm.
Copyright
By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order.